Shipping policy

Where we ship

We currently ship within the United States.

Shipping rates

Shipping is shown at checkout. Most US orders ship for a flat $5.00.

Processing time

Orders are usually processed within 1-3 business days (Monday to Friday, excluding holidays).

Delivery time

Once your order ships, US delivery typically takes 7-15 business days. Our products ship from our suppliers' warehouses, so if you order more than one item, your items may arrive in separate packages on different days.

Tracking

When your order ships, we'll email you a tracking number. It can take a few days for tracking to start showing updates.

Delays

Delivery can take longer around holidays and busy seasons, and occasionally because of customs or carrier delays. If your order is running late, we're happy to help.

Your shipping address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us right away. If your order hasn't shipped yet, we'll do our best to update it.

Lost or late packages

If your package is late, tracking hasn't updated for a while, or it shows as delivered but you can't find it, email us at furvendsupport@gmail.com with your order number and we'll look into it.

Damaged items

If an item arrives damaged, please see our Refund Policy for how to report it. In short: email us within 7 days of delivery with your order number and photos of the damaged item.

Refunds and returns

For everything else about refunds and returns, please see our Refund Policy.

Contact us

Email: furvendsupport@gmail.com
Phone: 423-203-4035